Private Door-to-Door Transfers & Shuttle Service Croatia

Complaints Notice

At Shuttle Croatia Transfer, we value your feedback and are committed to providing the highest level of service to our customers. We sincerely apologize if you have experienced any issues with our private door-to-door transfers or shuttle transport services. Your satisfaction is our top priority, and we are here to address your concerns promptly. If you have a complaint or are dissatisfied with any aspect of our service, please follow the steps below to ensure that your issue is addressed efficiently.

Our customer support team is available to assist you with your concerns. You can reach our customer support via e-mail moc.refsnartaitaorcelttuhs@troppus or via the contact form on this website. When contacting our customer support team, please provide the following information:

Your booking reference number (if applicable)
A detailed description of the issue or complaint
Your contact information (phone number and email address)

To help us understand your complaint better, please be as specific as possible when describing the issue. Include any relevant details such as dates, times, locations, and the names of any employees or drivers involved. This information will assist us in conducting a thorough investigation.

Once we receive your complaint, our team will promptly investigate the issue and work towards a resolution. We will keep you informed throughout the process and provide updates as necessary. Our goal is to resolve your complaint to your satisfaction as quickly as possible.

If you are not satisfied with the resolution provided by our customer support team, you have the option to escalate your complaint to a higher level of management within our organization. You will be provided with instructions on how to do so when communicating with our customer support team.

We value your feedback not only to address specific issues but also to improve our services. Your input helps us identify areas for enhancement and ensures a better experience for all our customers. We encourage you to share your feedback, even if your issue has been resolved to your satisfaction.

We understand that issues can sometimes arise, and we are committed to addressing them promptly and professionally. Your complaints and feedback are essential in helping us maintain the highest standards of service.

Thank you for choosing Shuttle Croatia Transfer. We appreciate your trust in us, and we look forward to resolving your concerns and continuing to provide you with reliable and convenient transportation services.