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Terms & Conditions

Terms & Conditions

Please read these Terms & Conditions (hereinafter referred to as the "Agreement") carefully before using the services provided by Transporter, company registered at the address: Av. Većeslava Holjevca 36 F, 10020, Zagreb, Croatia, and its affiliates and authorized representatives (hereinafter referred to as the "Company"). By booking a private door-to-door transfer or shuttle transport with us, available at https://shuttlecroatiatransfer.com (hereinafter referred to as the "Service"), you agree to be bound by these Terms & Conditions. This Agreement shall come into force and become legally binding for the Company and the Internet user (hereinafter referred to as the "User") at the moment when the User accesses the Company's website at https://shuttlecroatiatransfer.com for the first time. If you do not agree to these terms, please do not use our services.

When starting to use the Service, the User shall be deemed to have accepted the terms of this Agreement without any reservations, exceptions or limitations not contained herein. In case of the User's disagreement with any provision of this Agreement, the User shall not use the Service.

The Company reserves the right to change or modify this Agreement at any time and in its sole discretion and with no prior notice. A new version of this Agreement shall come into effect when posted on the Company's website. By continuing to use the Service, the User confirms the User's acceptance of the revised Agreement. The Company encourages the Users to review the Agreement frequently to ensure that the User understands the terms and conditions that apply when he uses the Service. If the User does not agree to the revised Agreement, the User may not use the Service.

Any time frames specified in this Agreement shall be determined by the UTC+1 time zone, unless otherwise expressly indicated herein. The beginning and the end of calendar dates specified in this Agreement, including the commencement and completion of any term, are determined by the beginning and the end of the respective 24-hour period in the UTC+1 time zone.

This edition of the Agreement enters into force on September 25, 2023 and is effective until the following edition is adopted.

All reservations for private door-to-door transfers or shuttle transport must be made through our official website, mobile app, or by contacting our customer support. A booking is considered confirmed when the User receives a booking confirmation via email or other communication channels.

When the User requests a free quote for a private door-to-door transfer or shuttle transport through our website, he will receive a proforma invoice by email with the price of the requested Service. User are required to pay for the Service at the time of receive free quote unless other arrangements have been made with the Company.

Payment for the private door-to-door transfer service can be made using the payment methods chosen by the User and the Company does not have access to the User's bank account or credit cards.

Payment for the private door-to-door transfer service can also be made in cash to the driver at the pick-up point. In case of cash payment, a deposit of 20% of the total price of the Service must be paid.

Unless this Agreement provides otherwise all payments made by a User under this Agreement shall be made gross, free of right of counterclaim or set off and without deduction or withholding of any kind other than any deductions or withholding required by law; if a User makes a deduction or withholding required by law from any payment, the sum due shall be increased to the extent necessary to ensure that, after the making of any such deduction or withholding, the Company receives a sum equal to the sum it would have received had no deduction or withholding been made.

The User can unilaterally cancel the reserved and paid Service by sending an e-mail to the Company's e-mail address, in accordance with the cancellation policy, which may vary depending on the type of service and the time of cancellation, without specifying the reason for cancellation.

The Company reserves the right to cancel a reserved and paid Service due to unforeseen circumstances, including but not limited to vehicle unavailability, adverse weather conditions, or force majeure events. In such cases, a full refund will be provided to the User.

The User can change the reserved and paid Service by sending an e-mail to the Company's e-mail address, and the Company will approve change only if it's possible. Change of reserved and paid Service understands the change of the number of persons or change of date of the Service. If there is a possibility of a change of reserved and paid Service without additional expenses, the change will be performed without extra charge. If a change of reserved and paid Service requires additional expenses, those expenses will be extra charged to User with prior notice.

In case that User do not accept extra charges caused by reservation change or if a change of reserved and paid Service is not possible, and User for that reason cancel the Service, conditions for canceled reservations will be applied as follows:

  • For reservation canceled at least 26 days before the start date of the Service, we refund the full amount of reservation
  • For reservation canceled up to 25 days before the start date of the Service, we will charge 20% of the total amount of reservation
  • For reservation canceled from 15 to 24 days before the start date of the Service, we will charge 40 % of the total amount of reservation
  • For reservation canceled from 5 to 14 days before the start date of the Service, we will charge 70 % of the total amount of reservation
  • For reservation canceled from 0 to 4 days before the start date of the Service, we will charge 100 % of the total amount of reservation

The Company is obligated to refund the amount for canceled and paid Service within 60 days of the accepted written document issued by the authorized institution in case of exceptional circumstances. Refunds will be processed in accordance with Company's refund policy.

Users have the following obligations and responsibilities:

  • Users are responsible for arriving at the designated pick-up location at the specified time
  • Users are obligated to have valid travel documentation
  • Users are obligated to respect and abide by all customs and foreign exchange regulations as well as the laws and other regulations of the Republic of Croatia
  • Users are obligated to obtain a visa for the Republic of Croatia or any other country within or outside the EU if so prescribed
  • In case of arrival with a pet, the User is obliged to announce in advance the number, type and size of the pets that may come
  • Users under the influence of alcohol, drugs or other intoxicants will not be allowed to enter the vehicle and will lose their right to a refund
  • Users are expected to behave in a respectful and non-disruptive manner during the journey
  • Users whose behavior endangers the safety of driver, other passengers or other participants in traffic will be removed from the vehicle, and reported to local police department

The Company reserves the right to refuse service to any User who behaves inappropriately or poses a threat to the safety of others. In case of non-compliance with these regulations, the User will be responsible for costs or damages.

The Company will make reasonable efforts to provide safe, comfortable, and timely transportation services to Users.

The Company will ensure that all vehicles used for Service are well-maintained, clean, in compliance with applicable safety regulations, properly inspected and ensured in accordance with the laws of the Republic of Croatia.

The Company will employ experienced and licensed Drivers who meet all necessary qualifications to operate the vehicles.

Smoking, consuming alcohol or drugs in the Company's vehicles is strictly prohibited. Everything else has to be approved by the driver or the Company owner.

The Company will not be liable for any loss, damage, injury, or delay resulting from circumstances beyond its control, including traffic conditions, accidents, or unforeseen events.

The Company maintains appropriate insurance coverage for its vehicles and passengers. Users are encouraged to have their own insurance coverage.

The User hereby accepts that, to the fullest extent permitted by law:

  • No warranty is given in respect of the Service or any information provided to the User
  • The Company expressly disclaims all warranties and conditions of any kind, whether express or implied, including:
    • any implied warranties of merchantability, fitness for a particular purpose or non-infringement
    • any warranties as to the timeliness, reliability, suitability, sequence, accuracy, adequacy, consistency or completeness of any information provided to the User at any time or from time to time
    • any warranties that the access to the Service provided hereunder will be uninterrupted, timely or free from error

To the fullest extent permitted by law, the Company expressly disclaims all liability for any loss whatsoever, and howsoever caused, incurred or suffered by you or anyone else, and including any loss arising from or in connection with:

  • any inaccuracy, incompleteness or delay in any information provided to the User
  • any transaction failure which may occur when the User seeks to make payment
  • any malfunction, instability, or other failure of anything the Company uses to provide the Service
  • termination of this Agreement at any time and for any reason
  • any failure of the Service to be used in any specific way or to meet any specific purpose or requirements
  • any war, riots, restraints imposed by any governmental or semi-governmental or regulatory authority, industrial or trade disputes, fires, explosions, epidemics, storms, typhoons, floods, lightning, earthquakes and other natural calamities

The Company shall have no liability, however arising, for any indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, lost data, personal injury or property damage arising out of or in connection with the provision of the Service hereunder, or otherwise related to its subject matter, regardless of the negligence (either active, affirmative, sole, or concurrent) of the Company, even if the Company has been advised of the possibility of such damages.

The Company shall not be liable for any damages, liability or losses arising out of the User's use of or reliance on the Service or the User's inability to access or use the Service.

The Company's aggregate liability to the User for any claims for damages (whether under contract, tort, warranty, or other law) resulting from, arising out of, or in connection with this Agreement, or otherwise related to its subject matter, will under no circumstances exceed the price paid by the User to the Company in connection with the Service.

The Company will collect and use personal information in accordance with its Privacy Policy, which can be accessed on the Company's website. With regards to the personal data protection the Company follows the legislation of the Republic of Croatia and the European Union.

The Company reserves the right to amend these Terms & Conditions at any time. Users will be notified of any changes, and the revised terms will apply to all future bookings.

Discrimination refers to any distinction, exclusion, restriction or preference in the rights and freedoms of an individual or a group of individuals, as well as support for discriminatory behaviour.

The Charter of Fundamental Rights of the European Union of 7 December 2000 establishes the Inadmissibility of Discrimination, in particular article 21, paragraph 1, contains the following: "Any discrimination, in particular on grounds of sex, race, colour, ethnic or social origin, genetic traits , Language, religion or belief, political or any other views, membership of a national minority, property status, birth, disability, age or sexual orientation." Paragraph 2 once again emphasizes that "any discrimination based on nationality is prohibited". Racial Equality Directive 2000/43/EC establishes a ban on all forms of racial discrimination; Gender Equality Directive 2006/54/EC (in relation to employment) establishes the equality of men and women, prohibits discrimination on the basis of sex. The prohibition of discrimination is the basic principle of international law, recognized and actively supported by the entire world community.

When using the Service, the User shall be tolerant and not specify any requirements of a discriminatory nature, in particular the requirement that the transportation Service be provided by a driver of a certain sex, race, nationality, sexual orientation. If the User indicates discriminatory requirements, the Company reserves the right to reject the request and terminate the Agreement with the User, without refund.

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Croatia. Any disputes arising from or related to this Agreement will be subject to the exclusive jurisdiction of the Court in Zagreb under the authority of the laws of the Republic of Croatia.

By booking our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you have any questions or concerns, please contact us at Company's email.