Everything you need to know about booking and travelling with Shuttle Croatia Transfer. If your question isn't answered below, feel free to contact us — our support is available 24/7.
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What is the cost of a private transfer?
The cost of a private transfer depends on factors such as the distance, vehicle type and additional services. You will get a quote in your email when booking online on this page.
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How do I pay for the transfer?
After your request to book a transfer, within 24 hours you will receive an email with a quote that you can pay through your bank. You can also pay cash directly to the driver at the starting point, but then you have to pay a deposit to secure your reservation.
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How can I book a private door-to-door transfer?
You can easily book a private transfer by this website. Just provide your travel details, and we'll take care of the rest.
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What if my flight is delayed? Will the driver wait for me?
Our driver will wait for you, and there are no additional charges for flight delays.
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How will the driver recognize me or my group at the airport?
Our driver awaits for you at the check-out exit with your name at sign.
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What is the fleet like for private transfers?
Our fleet includes a variety of vehicles, from standard sedans to luxury cars and vans, ensuring we can meet your specific transportation needs.
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Can I add extra stops or change the route during the transfer?
Yes, you can request additional stops or route changes during the booking process. We will do our best to accommodate your preferences.
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Do you have child seats or additional services for families with young children?
Yes, we offer child seats and other family-friendly services upon request. Please specify your requirements when booking.
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Is smoking allowed in your vehicles?
Smoking is not allowed in any of our vehicles. We maintain a smoke-free environment for the comfort and safety of all passengers. If you are a smoker, we will make a break for you on a longer transfers.
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What is your policy regarding driver gratuities (tips)?
Driver gratuities are not included in the transfer price. It's customary to tip your driver for excellent service, and the amount is at your discretion.
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Do you allow pets on your vehicles?
Small pets are allowed. For a larger size pet, please let us know in advance through e-mail.
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What should I do if I leave something in the vehicle during the transfer?
If you realize you've left something behind, please contact our customer support as soon as possible. We'll coordinate with the driver to retrieve your item and arrange for its return.
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Is the transfer service available at night or on weekends?
Yes, our transfer service operates 24/7, including nights and weekends, to accommodate your travel needs at any time.
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How can I cancel or modify my reservation? Is there a cancellation policy?
You can cancel or modify your reservation by contacting our customer support. Our cancellation policy varies, but we typically offer free cancellations within a certain timeframe before the scheduled pickup time. Please refer to our terms and conditions for specific details.
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How much luggage can I bring with me on the transfer?
Basically our luggage policy closely follows that of airlines. When booking, you can specify the number and size of bags, and we'll recommend an appropriate vehicle to accommodate your luggage.
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Can I make a reservation for a one-way transfer, or do you also offer round-trip services?
You can book either one-way or round-trip transfers, depending on your needs and travel plans. We offer flexibility to accommodate your preferences.
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Is Wi-Fi or other amenities available in your vehicles?
Some of our vehicles are equipped with Wi-Fi and other amenities. You can request specific amenities when booking, and we will do our best to provide them.
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Do you offer services for corporate travelers and business groups?
Yes, we provide services tailored to corporate travelers and business groups, including executive transfers and customized solutions for business travel needs.
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Can I request a specific driver if I've had a positive experience with them in the past?
While we cannot guarantee a specific driver, you can mention your preference when booking, and we will do our best to accommodate your request if possible.
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How early should I be ready for my scheduled pick-up time?
It's advisable to be ready at least 10-15 minutes before your scheduled pick-up time to ensure a smooth departure.
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Can I request special accommodations or adjustments for individuals with special needs?
Absolutely, we are committed to providing accessible and inclusive services. Please inform us of any special requirements when booking, and we will make the necessary arrangements.
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How will I receive a booking confirmation?
When we see that the reservation has been paid, you will receive a confirmation e-mail with all the details of the reservation.
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Do you have the necessary licenses and insurance for providing private transfers?
Yes, we are fully licensed and insured to provide private transfer services, ensuring your safety and peace of mind during your journey.
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Do you offer discounts for frequent travelers?
Yes, we often have special offers and discounts for frequent travelers and we also give a discount for return transfer.
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What is the procedure for booking a return transfer for my trip back to the airport or destination?
You can book a return transfer when making your initial reservation, or you can schedule it separately by contacting our customer support with your trip details.
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Do you provide transfers to and from cruise ports or train stations?
Yes, we offer transfers to and from cruise ports, train stations, and other transportation hubs. We provide door-to-door service so we can take you to and from wherever you want. You can specify your pick-up and drop-off locations during the booking process.
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Are there any hidden fees or extra charges I should be aware of?
We are transparent about our pricing. The price you will receive in the quote for the requested transfer from the pick-up point to the drop-off point is a final. Additional costs are possible only if you request an additional service or change of route that would significantly contribute to our costs.
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What happens if my flight arrives early?
If your flight arrives ahead of schedule, our driver will be notified of the early arrival time and will adjust their arrival accordingly. You won't be charged extra for early arrivals.
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What happens if my flight is canceled?
If your flight is canceled, please contact us as soon as possible to reschedule your transfer.
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What is your policy on vehicle cleanliness and sanitization?
We have strict cleanliness and sanitization protocols in place to ensure the safety of our passengers. Vehicles are thoroughly cleaned and sanitized between trips.
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What types of identification or confirmation do I need to provide to the driver at pickup?
You'll need to provide a copy of your booking confirmation, either in print or on your mobile device, to the driver at pickup. This confirms your reservation details.
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Can I request a receipt or invoice for my transfer for reimbursement purposes?
Yes, we can provide a receipt or invoice for your transfer upon request. Please let us know your specific requirements when booking.
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Can I book a transfer for someone else?
Yes, you can book a transfer for someone else. Just provide their contact details when making the reservation so that we can coordinate the pickup with them.
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Do you offer assistance with luggage handling?
Yes, our drivers are trained to assist with luggage handling. They can help load and unload your luggage to ensure a hassle-free experience.
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Is it possible to request a stop at a specific restaurant or attraction during the transfer?
Yes, you can request a stop at a specific restaurant or attraction during your transfer. Please mention this when booking, and we will plan the route accordingly.